Q8 · UPPSC PCS Mains 2025 · GS IV · 8 marks · ~125 words in the hall · 2 min read

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How can social influence and persuasion be ethically employed in a public information campaign by public servants? Explain.

Topic: Attitude. Syllabus: Attitude — Content, structure, function, its influence, and relation with thought and behavior. Same official PYQ from year-wise 2025 and Attitude.

Revision summary

Social influence works through norms and peers; persuasion is a direct appeal. Public campaigns need both for immunisation, sanitation, and warnings. Ethics requires truth, a chance to refuse voluntary schemes without shame, and no communal targeting. Authority and social proof are fair if they are real, not staged. Party publicity dressed as a civic campaign fails the test.

Model answer

Introduction

A public campaign must move people without treating them as objects. Social influence and persuasion are ethical when they tell the truth, respect autonomy, and serve a lawful public good.

Body

What the tools are

  • Social influence is change that comes from peers, leaders, and norms, such as a village seeing others use a toilet.
  • Persuasion is reasoned or emotional appeal by the State, a doctor, or a local body to adopt a practice.
  • Both are ordinary in immunisation, voting, water use, and disaster warnings.

Ethical use

  • The message must be true and checkable; a scare story that inflates numbers is propaganda, not public health.
  • Autonomy requires that people can refuse a voluntary scheme without humiliation in a public shaming ritual.
  • Vulnerable groups must not be targeted with fear or superstition that the campaigner would not accept for their own family.
  • Credit and blame should not communalise a disease or a sanitation gap.
  • The officer’s own office must not be used to trend a party line under the label of a civic campaign.

Guardrails

  • Disclosure of sponsorship, a grievance channel, and correction of error keep persuasion inside trust.
  • Cialdini’s tools of authority and social proof are usable if the authority is real and the proof is not staged.
  • Compulsory law, when it exists, should be named as law, not dressed only as a friendly nudge.

Flow diagram

flowchart TD
  I[Influence] --> T[Truth]
  P[Persuasion] --> A[Autonomy]
  T --> G[Public good]
  A --> G

Conclusion

Ethical campaigns use influence and persuasion to serve a public good with truth and respect. The line is crossed when fear, shame, or falsehood does the work that evidence and dignity should do.

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