Q3(a) · UPSC Civil Services Mains 2025 · GS IV · 10 marks · 1 min read

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"Those who in trouble untroubled are, Will trouble trouble itself." - Thiruvalluvar

Topic: Ethics and Human Interface. Syllabus: Ethics and Human Interface: Essence, determinants and consequences of Ethics in-human actions; dimensions of ethics; ethics — in private and public relationships. Human Values — lessons from the lives and teachings of great leaders, reformers and administrators; role of family, society and educational institutions in inculcating values. Same official PYQ from year-wise 2025 and Ethics and Human Interface.

Revision summary

Thiruvalluvar praises calm competence when trouble comes. Panic worsens a crisis; a steady officer can plan and lead. For a civil servant this is an ethical skill in disaster and disorder, not a soft extra.

Model answer

Copper italics in this answer — like this — are the key facts. Each one is unpacked in the Facts & figures rail.

Introduction

Thiruvalluvar says that people who stay calm when trouble comes will make the trouble itself grow weak. The line is about a steady mind and steady work. It does not ask anyone to pretend that pain or danger is absent.

Body

  • The quote means that panic feeds a crisis, while a calm mind can still plan, choose, and act.
  • Being untroubled here is not coldness; it is control of fear so that duty can continue.
  • When fear runs the room, people shout, blame, and freeze; when calm leads, people sort facts and move.
  • In a flood, fire, or riot, an officer who shouts at every junior spreads fear across the team.
  • An officer who lists priorities, assigns clear tasks, and checks progress reduces the damage.
  • Equanimity helps the officer hear bad news without freezing and still feel for the victims.
  • The same calm stops showy panic on camera, which wastes time that should go to rescue and relief.
  • A civil servant who trains this habit protects both the public and the staff under stress.
  • The ethical point is courage in action: face the trouble, do the next right step, and do not add chaos.

Flow diagram

flowchart TD
  T[Trouble arrives] --> P{Panic or calm?}
  P -->|Panic| W[Worse crisis]
  P -->|Calm| A[Prioritise and act]
  A --> R[Trouble weakens]

Conclusion

Thiruvalluvar's teaching is practical courage. Stay steady in trouble so that trouble loses its power over you and over the office you lead.

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  1. 2026 · Q10 · GS IV · 20 marks

    Case study. Vikas is a government officer with over a decade of service in public administration. He has recently moved as the District Collector (DC) of Nainipura, a remote hilly district bordering a forest. Due to Nainipura's low levels of economic development, one of his major duties is to ensure proper functioning of the public distribution system (PDS) amongst the economically weaker sections (EWS). During his on-site visits, Vikas was apprised of a typical administrative challenge in operating the PDS. To prevent leakages, all distributors were required to carry out real-time biometric identification of the beneficiaries, whose fingerprints were tallied with identity card records. This was creating problems as the operating system sometimes rejected fingerprint matching in the cases of growing children, manual labourers and senior citizens. The problem was further compounded in periods of low WIFI connectivity. The distributors, in such cases, resorted to personal discretion when they could identify the recipient. Vikas had to address this problem on priority. Strictly adhering to 'government regulations' would ensure fiscal probity but would greatly trouble the proposed beneficiary, i.e., EWS. It may even impinge on their fundamental right to life as per Article 21 of the Constitution. Conversely, leaving the resolution solely to the discretion of the distributors could lead to misuse and leakages. (a) What are the options open to Vikas? How should he balance fiscal probity with empathy towards the designated beneficiaries? (b) Discuss the ethics of using technology as a gatekeeper for welfare schemes.

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