Q10 · UPPSC PCS Mains 2025 · GS IV · 8 marks · ~125 words in the hall · 2 min read

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Discuss the practical utilities of induced compliance in administration.

Topic: Emotional Intelligence. Syllabus: Emotional Intelligence — concept and dimensions, its utility and application in administration and governance. Same official PYQ from year-wise 2025 and Emotional Intelligence.

Revision summary

Induced compliance uses a first act so that attitude later matches the act. Small ownership works better than a heavy bribe that explains the act away. Toilets, first votes, digital files, and local patrols are administrative uses. Shame and impossible penalties are coercion, not this tool. The State must complete the service so the new habit is not mocked.

Model answer

Introduction

Induced compliance is getting a person to act first so that attitude later follows the act. Administration uses it when a small, lawful step makes the next civic habit easier.

Body

The idea

  • In social psychology, induced compliance is a form of cognitive dissonance: after a chosen act, people often adjust belief to match what they did.
  • Festinger and Carlsmith’s paid-essay studies showed that a small reward can produce more inner change than a heavy bribe, because the person must own the act.
  • In administration the useful core is a voluntary or lightly required first act that is visible, reversible where rights demand it, and tied to a public good.

Practical utilities

  • A household that builds a toilet under a subsidy often begins to defend sanitation, which is attitude following the act.
  • First-time voters who stand in a queue with neighbours are more likely to treat voting as a normal duty thereafter.
  • A written pledge on a wall, if freely given, can support later compliance with a water-use or school-attendance drive.
  • E-office first login and digital signature, once used, reduce later resistance to paperless files.
  • Community policing that asks residents to walk a night patrol can grow ownership of local safety.

Ethical limits

  • Forced public shaming is not induced compliance; it is coercion that breeds fear and false numbers.
  • Heavy penalty without a feasible first step produces avoidance, not a changed civic self.
  • The officer must keep the first act lawful, affordable, and free of communal targeting.
  • Utility is highest when the State then delivers the matching service, such as water after a toilet, so the new attitude is not mocked by failure.

Flow diagram

flowchart TD
  A[Small lawful act] --> D[Dissonance]
  D --> B[Attitude change]
  B --> H[Habit]
  S[Service delivery] --> H

Conclusion

Induced compliance is useful when a small lawful act helps citizens own a public good. It fails when force, shame, or a missing service make the first act hollow.

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