Q13 · UPSC Civil Services Mains 2017 · GS IV · 20 marks · 4 min read

← Q12 Q14 →

Case study. You are the head of the Human Resources department of an organization. One day one of the workers died on duty. His family was demanding compensation. However, the company denied compensation because it was revealed in investigation that he was drunk at the time of the accident. The workers of the company went on to strike demanding compensation for the family of the deceased. The Chairman of the management board has asked for your recommendation. What recommendation would you provide to the management? Discuss the merits and demerits of each of the recommendation.

Topic: Ethics Case Studies. Syllabus: Case Studies on above issues. Same official PYQ from year-wise 2017 and Ethics Case Studies.

Revision summary

The family, the strikers and the safety system are different problems that meet in one death. Refusing all money because of alcohol is harsh and may hide employer fault. Paying silently as if rules did not exist hides the drink and the machine. Recommend statutory dues, dignified ex gratia, a real inquiry, addiction and fitness-for-duty rules, and negotiated end to the strike. If the company was negligent, accept full legal compensation; the bottle is then not a shield.

Model answer

Introduction

A death at work is a moral event even when the worker broke a rule. The family is not the strike. The strike is not a licence to hide a safety failure. HR must hold all three: law, compassion and the next living worker.

Body

Stakeholders

  • The deceased worker and the dependent family.
  • Co-workers on strike, and those who fear the next accident.
  • The company, the Chairman, supervisors and contractors if any.
  • Other employees watching whether drunkenness is rewarded or whether death is discarded.
  • Inspectors under the Factories Act, 1948 or the Occupational Safety, Code on Social Security, 2020 framework as applicable, and insurers.

Ethical issues and values

  • Sanctity of life and dignity of the dead: a drunk worker is still a person who died in the company's space.
  • Justice: compensation is not a bonus for breaking the liquor rule; it is a response to dependence and to possible employer failure.
  • Responsibility: was the site so unsafe that even a sober worker could die? Was alcohol access or overtime culture part of the story?
  • Non-violence and dialogue: a strike is a legitimate pressure; a riot is not.
  • Integrity of investigation: "he was drunk" must be a medical and witness fact, not a convenient sentence to zero the ledger.

Options and recommendations

Option 1: Refuse all payment because he was drunk

  • Merit: upholds a clear safety rule; deters drinking on duty; protects a legal position if standing instructions were known.
  • Demerit: may be cruel to dependents who did not drink; may ignore contributory faults of the company (unguarded machine, missing helmet, twelve-hour shift); inflames the strike; looks like dumping a body.
  • I would not recommend this as the only line.

Option 2: Pay full compensation as if it were a no-fault workplace death, with no inquiry into alcohol or safety systems

  • Merit: ends the strike quickly; looks humane.
  • Demerit: hides whether supervisors sent a drunk man to a height; trains the shop floor that rules are theatre; may be unfair to the insurer and to sober workers' safety.
  • I would not recommend silence about the alcohol finding.

Option 3: A split, documented package — humanitarian and statutory dues, plus a full safety inquiry, plus a firm alcohol policy going forward

  • Merit: compassion without a lie; deterrence without humiliating the family; addresses root causes so the next worker does not die.
  • Demerit: costs money; hardliners on both sides will call it either weakness or stinginess; needs careful communication.
  • This is the recommendation I would put to the Chairman.

What the recommended package should contain

  • Confirm facts: post-mortem, blood alcohol if lawfully obtained, time, machine, witnesses, CCTV, whether he was sent up after being seen unsteady.
  • Pay immediately whatever is due without dispute: wages, provident fund, gratuity, and Employees' State Insurance or other statutory occupational-disease / accident routes if they still apply on the facts. Do not use drunkenness to steal a PF account.
  • Ex gratia to the family, framed as humanitarian assistance from the company, not as an admission that drinking is allowed. Size it so that children can eat and a funeral is not a debt, without advertising a lottery for rule-breaking.
  • If inquiry shows employer negligence — unguarded equipment, no screening, a supervisor's wink — accept legal compensation and even criminal exposure; do not hide behind the bottle.
  • If inquiry shows the death was overwhelmingly the worker's intoxication against a well-enforced rule and a safe machine, still do not zero the family; keep ex gratia and counselling, and explain the distinction in writing to the union.
  • End the strike through negotiation: a written timeline, a joint safety committee, and a no-victimisation clause for peaceful strikers. Do not hire a muscle contractor.
  • Future: breath or fitness-for-duty checks where lawful, access control on alcohol, training, and a confidential help path for addiction, so that the policy is prevention, not only a post-death sermon.
  • Communicate with dignity: no press photo of the bottle beside the body.

Merits and demerits of the recommended path (summary for the Chairman)

  • Merit: lawful, humane, and safer tomorrow; separates the family's hunger from the shop-floor rule.
  • Demerit: not the cheapest week; requires the Chairman to accept that "drunk" is not a full story until the machine is also examined.

Flow diagram

flowchart TD
  DEATH[Death on duty] --> FACT[Alcohol and machine facts]
  FACT --> STAT[Statutory dues]
  FACT --> EXG[Humanitarian ex gratia]
  FACT --> INQ[Safety inquiry]
  REFUSE[Zero because drunk] --> STRIKE[Anger and possible hidden fault]
  FULL[Pay and forget] --> RISK[Next drunk at height]

Conclusion

Do not treat the family as guilty of the drink, and do not treat the drink as irrelevant. Pay statutory dues, add humane ex gratia, finish a real safety inquiry, and bargain the strike into a safer plant. A corpse is not a clause.

Quick related

Students also ask

PYQ trend

When UPSC asked this

Related PYQs from other years, newest first. Open a question to read it.

  1. 2017 · Q9 · GS IV · 20 marks

    Case study. A building permitted for three floors, while being extended illegally to 6 floors by a builder, collapses. As a consequence, a number of innocent labourers including women and children died. These labourers are migrants of different places. The government immediately announced cash relief to the aggrieved families and arrested the builder. Give reasons for such incidents taking place across the country. Suggest measures to prevent their occurrence.

    View answer →

  2. 2017 · Q10 · GS IV · 20 marks

    Case study. You are an honest and responsible civil servant. You often observe the following: (a) There is a general perception that adhering to ethical conduct one may face difficulties to oneself and cause problems for the family, whereas unfair practices may help to reach the career goals. (b) When the number of people adopting unfair means is large, a small minority having a penchant towards ethical means makes no difference. (c) Sticking to ethical means is detrimental to the larger developmental goals (d) While one may not involve oneself in large unethical practices, but giving and accepting small gifts makes the system more efficient. Examine the above statements with their merits and demerits.

    View answer →

  3. 2017 · Q11 · GS IV · 20 marks

    Case study. You are aspiring to become an IAS officer and you have cleared various stages and now you have been selected for the personal interview. On the day of the interview, on the way to the venue you saw an accident where a mother and child who happen to be your relatives were badly injured. They needed immediate help. What would you have done in such a situation? Justify your action.

    View answer →

  4. 2017 · Q12 · GS IV · 20 marks

    Case study. You are a Public Information Officer (PIO) in a government department. You are aware that the RTI Act 2005 envisages transparency and accountability in administration. The act has functioned as a check on the supposedly arbitrarily administrative behaviour and actions. However, as a PIO you have observed that there are citizens who filed RTI applications not for themselves but on behalf of such stakeholders who purportedly want to have access to information to further their own interests. At the same time there are these RTI activists who routinely file RTI applications and attempt to extort money from the decision makers. This type of RTI activism has affected the functioning of the administration adversely and also possibly jeopardises the genuineness of the applications which are essentially aimed at getting justice. What measures would you suggest to separate genuine and non-genuine applications? Give merits and demerits of your suggestions.

    View answer →

  5. 2017 · Q14 · GS IV · 20 marks

    Case study. You are the manager of a spare parts company A and you have to negotiate a deal with the manager of a large manufacturing company B. The deal is highly competitive and sealing the deal is critical for your company. The deal is being worked out over a dinner. After dinner the manager of manufacturing company B offered to drop you to the hotel in his car. On the way to hotel he happens to hit motorcycle injuring the motorcyclist badly. You know the manager was driving fast and thus lost control. The law enforcement officer comes to investigate the issue and you are the sole eyewitness to it. Knowing the strict laws pertaining to road accidents you are aware that your honest account of the incident would lead to the prosecution of the manager and as a consequence the deal is likely to bejeopardised, which is of immense importance to your company. What are the dilemmas you face? What will be your response to the situation?

    View answer →

  6. 2016 · Q9 · GS IV · 20 marks

    Case study. ABC Ltd. is a large transnational company having diversified business activities with a huge shareholder base. The company is continuously expanding the generating employment. The company, in its expansion and diversification programme, decides to establish a new plant at Vikaspuri, an area which is underdeveloped. The new plant is designed to use energy efficient technology that will help the company to save production cost by 20%. The company's decision goes well with the Government policy of attracting investment to develop such underdeveloped regions. The government has also announced tax holiday for five years for the companies that invest in underdeveloped areas. However, the new plant may bring chaos for the inhabitants of Vikaspuri region, which is otherwise tranquil. The new plant may result in increased cost of living, aliens migrating to the region, disturbing the social and economic order. The company sensing the possible protest tried to educate the people of Vikaspuri region and public in general that how its Corporate Social Responsibility (CSR) policy would help overcome the likely difficulties of the residents of Vikaspuri region. In spite of this the protests begin and some of the residents decided to approach the judiciary as their plea before the Government did not yield any result. (a) Identify the issues involved in the case. (b) What can be suggested to satisfy the company's goal and to address the residents' concern?

    View answer →

  7. 2016 · Q10 · GS IV · 20 marks

    Case study. Saraswati was a successful IT professional in USA. Moved by patriotic sense of doing something for the country she returned to India. Together with some other like-minded friends, she formed an NGO to build a school for a poor rural community. The objective of the school was to provide the best quality modern education at a nominal cost. She soon discovered that she has to seek permission from a number of Government agencies. The rules and procedures were quite confusing and cumbersome. What frustrated her most were delays, callous attitude of officials and constant demand for bribes. Her experience and the experience of many others like her have deterred people from taking up social service projects. A measure of Government control over voluntary social work is necessary. But it should not be exercised in a coercive a corrupt manner. What measures can you suggest to ensure that due control is exercised but well meaning, honest NGO efforts are not thwarted?

    View answer →

  8. 2016 · Q11 · GS IV · 20 marks

    Case study. A fresh engineering graduate gets a job in a prestigious chemical industry. She likes the work. The salary is also good. However, after a few months she accidentally discovers that a highly toxic waste is being secretly discharged into a river nearby. This is causing health problems to the villagers downstream who depend on the river for their water needs. She is perturbed and mentions her concern to her colleagues who have been with the company for longer periods. They advise her to keep quite as anyone who mentions the topic is summarily dismissed. She cannot risk losing her job as she is the sole beard-winner for her family and has to support her ailing parents and siblings. At first, she thinks that if her seniors are keeping quiet, why should she stick out her neck. But her conscience pricks her to do something to save the river and the people who depend upon it. At heart she feels that the advice of silence given by her friends is not correct though she cannot give reasons for it. She thinks you are a wise person and seeks your advice. (a) What arguments can you advance to show her that keeping quiet is not morally right? (b) What course of action would you advice her to adopt and why?

    View answer →

More from this paper

Q1 · UPSC Mains 2017 · GS IV · 10 marks

Conflict of interest in the public sector arises when (a) official duties, (b) public interest, and (c) personal interest are taking priority one above the other. How can this conflict in administration be resolved? Describe with an example. (150 Words, 10).

Ethics in Public Administration

Conflict of interest is a clash among official duty, public interest and personal interest, not only a caught bribe. Public interest must lead; duty is the lawful means; personal interest must be last and declared. Resolution uses disclosure, recusal, reduced discretion, speaking orders and enforcement of Conduct Rules. An example is a District Magistrate who recuses from a mining lease in which a relative has a stake. A medical officer steering patients to a spouse's lab is the same conflict in a smaller room.

Q2 · UPSC Mains 2017 · GS IV · 10 marks

Examine the relevance of the following in the context of civil service: (150 Words, 10) (a) Transparency (b) Accountability (c) Fairness and justice (d) Courage of conviction (e) Spirit of service.

Probity in Governance

Transparency is lawful openness of rules, queues and reasons so that bribes lose their dark room. Accountability is the duty to explain a file to superiors, auditors, courts and citizens. Fairness and justice are equal treatment plus hearing and reasons, rooted in Article 14 and natural justice. Courage of conviction is a recorded lawful no under pressure, not rude stubbornness. Spirit of service is treating the citizen as the purpose of the post, which completes the other four.

Q3 · UPSC Mains 2017 · GS IV · 10 marks

Young people with ethical conduct are not willing to come forward to join active politics. Suggest steps to motivate them to come forward. (150 Words, 10).

Ethics and Human Interface

Honest youth avoid active politics because of money, muscle, closed tickets, smears and a culture that calls all politics dirty. Motivation needs inner-party democracy, cheaper campaigns, faster justice, disclosure that voters use, and local offices as a first step. Education should teach the Constitution as a craft, not as a reason to stay home. Parties must select on record, not only on family. Ethics in politics is entry plus reform, not a vow of absence.

Toppers' copies

Toppers' copies for this question will be uploaded soon.